Refund and Returns Policy – House Furnishing UK
This policy covers what to do after your order is delivered. For delivery details, see our Shipping Policy.
1. Damaged or Faulty Items
- Report within 24 hours of delivery with your order number and clear photos.
- We will coordinate with you to replace the damaged part or the complete product.
- We aim to complete the replacement or repair within 7 days.
- We may collect the item ourselves. If you arrange the return yourself, we will refund the shipping cost.
2. Returns for Other Reasons
For example, you changed your mind or did not like the item.
- The item must be unused, unassembled and in its original packaging with all accessories.
- You arrange and pay for the return shipping. We do not collect these items, and return shipping costs are not refunded.
- Contact us first, within 7 days of delivery, to get approval.
3. Refunds
Approved refunds go to your original payment method within 7 to 10 business days of us receiving and inspecting the item. Original delivery was free, so there is no delivery charge to refund. If your refund has not arrived, please check with your bank first, then contact us.
4. Non-Returnable Items
The following items cannot be returned, unless they are faulty or damaged:
- Customised or made-to-order furniture
- Assembled furniture
- Sale or clearance items
5. Exchanges
We do not offer direct exchanges. Return the original item (if eligible) and place a new order.
6. How to Start a Return or Claim
- Contact us with your order number, the item and the reason.
- For faulty or damaged items, attach clear photos.
- We will reply with instructions.
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
Contact
Email: sales@housefurnishing.uk
WhatsApp: 07868772876