Refund and Returns Policy

Returns and Refunds Policy – [House Furnishing UK]

At [House Furnishing Furniture Store], we are committed to providing you with high-quality furniture and a seamless shopping experience. Please read our Returns and Refunds Policy carefully.

Faulty or Damaged Products

If you receive a product that is faulty or damaged, please contact us immediately, but no later than 24 hours from the time of delivery. To expedite the process, please provide us with clear images of the damage or fault along with your order number.

After receiving your notification, we will assess the issue within 7 business days. If the product is deemed faulty or damaged due to a manufacturing defect or during transit, we will offer you the following options:

  • Replacement: We will arrange for a replacement of the same product to be shipped to you as soon as possible, subject to availability.
  • Partial Refund: If a replacement is not available or you prefer a refund, we will process a partial refund to your original method of payment or to your bank account.

Important: We cannot accept returns or process refunds for faulty or damaged products if you contact us after the 24-hour window following delivery.

Conditions for Returns and Refunds (Other than Faulty/Damaged)

We understand that occasionally you may need to return an item for reasons other than damage or fault. However, due to the nature of our products and logistical considerations, we have the following conditions for such returns:

  • Unused and Original Condition: The item must be unused, unassembled and in the same condition that you received it. It must also be in its original packaging with all tags and accessories intact.
  • Proof of Purchase: You must provide a valid receipt or proof of purchase.
  • Return Window: Returns for reasons other than faulty or damaged goods must be initiated within 24 hours of receiving your order. Please contact our customer support team at [sales@housefurnishing.uk] or text on our WhatsApp [07868772876] to request a return authorization.
  • Return Shipping Costs: Unless the return is due to our error (e.g., we sent the wrong item), you will be responsible for paying the return shipping costs. Original shipping costs are non-refundable.
  • Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets our return conditions. We will notify you of the approval or rejection of your return within 7 business days of receiving the item.

Refunds (If Approved)

If your return is approved, we will process your refund to your original method of payment or through bank account within a reasonable timeframe (typically within [7-10] business days). Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds

If you haven’t received a refund yet, please first:

  • Check your bank account again.
  • Contact your credit card company, as there may be some processing time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at [sales@housefurnishing.uk].

Non-Returnable Items

The following items are generally non-returnable unless they are faulty or damaged upon arrival:

  • Assembled furniture (unless the fault was present prior to assembly and reported within 24 hours of delivery).
  • Items marked as sale or clearance.
  • Custom-made or special order items.

Exchanges

We currently “do not offer direct exchanges. If you need a different item, please return the original item (if eligible) for a refund and place a new order.”

How to Initiate a Return

  1. Contact our customer support team at [sales@housefurnishing.uk] or at WhatsApp [07868772876] within the specified return window.
  2. Provide your order number and details of the item you wish to return and the reason for the return.
  3. For faulty or damaged items, please attach clear images as requested.
  4. Our customer support team will provide you with instructions on how to proceed with the return, including the return shipping address if applicable.

Your Statutory Rights

This Returns and Refunds Policy does not affect your statutory rights under applicable consumer protection laws.

Need Help?

Contact us at:

  • Email: sales@housefurnishing.uk
  • WhatsApp: 07868772876

We are here to assist you and ensure your satisfaction with your purchase from House Furnishing – Furniture Store.

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